29 May What are the advantages of a small business?
Small but terrible may be a common expression, but when it comes to running a small business, it can only be beautiful. Let’s find out the advantages of a small business:
Processing time to address customer needs becomes greatly reduced.
More may be merrier. But, when that involves more departments that need to be kept in the loop to address the customer needs, then that will require more time to respond. Walk into a big building, and you’ll get lost in the behemoth of a structure. Approach a small business owner and your needs may be addressed almost immediately or even right there and then.
There’s an immediate reply to the questions and concerns of clients.
It’s never a great start to be put on hold. You have a pressing concern and all you hear is the company jingle hypnotizing you into a stupor. Seek out the owner of a small business and he or she will be more than happy to assist you with your concern.
There’s that personal touch.
Feel the advantages of a small business when you need some personal touch.
When dealing with a giant brand, you’ll probably get lost in the corporate lingo and it may soon become too cold and distant. The small business becomes that reliable friend that you’ll always be happy to visit in order to continue your collaboration.
Get expert advice at a more affordable rate
Despite their unassuming size, small business owners are the experts in their field. You have access to all that knowledge and experience without having to pay through the nose.
Overhead costs are kept reasonably low.
Small also means lower utility rates and other expenses. These savings get passed on to the customer who’s always looking for a good deal/
They have a flexibility factor.
While corporate policies and guidelines may encumber their service to the client, small business always remain more flexible. You may get hindered by the slow movement of big business when the little guy manages to remain quick on his feet.
This flexibility means a quicker reaction time to changing market conditions.
With so many factors involved in the decision-making process for big business, their ability to adapt also slows down. The small business can make the necessary adjustments because there are less or no hoops to jump through. These effective changes keep the small business viable and vibrant.
They can be more involved with what the customer demands and expects.
When customers fill out a feedback for a large corporation, the prevailing thought is that it would most probably get lost in the numerous forms that are bound to be submitted. One of the advantages of a small business is that the small business owner almost usually can be found on the front lines. If there’s a problem, small business does its very best to serve the customer to the utmost. With big business, you might just be another number or a pending case file on top of other piles. The small business grows because of your support and they want to keep you happy.